Frequently Asked Questions
Got questions about our products, quality, orders, or shipping? Here you'll find answers to some of the most frequently asked questions.
Categories
General
Who are RC-WEAR products made for?
Our apparel is first and foremost casual wear for men and women who live and breathe the RC and model-building hobby. We want to carry your
and our hobby out into the world as a lifestyle.
What's the quality of RC-WEAR products like?
We hold our products to high standards. That's why we rely on premium fabrics and long-lasting printed and embroidered designs.
Who's behind the RC-WEAR brand?
Founder Max Philipp Münker launched the company in September 2024. Before that, Max worked at the RC companies Staufenbiel and Horizon Hobby in Hamburg. After going self-employed in 2018 and continuing to freelance for many clients in the RC industry, he came up with the idea for RC-WEAR. He was tired of lazily printed, generic "funny" slogans slapped on T-shirts. He wanted to create something high-quality, sustainable, and stylish for hobbyists. A kind of streetwear for RC freaks - and RC-WEAR was born.
Orders
I didn't receive an order confirmation
Didn't get an order confirmation by email? There are a few possible reasons:
– your email inbox is full
– you entered the wrong email address
– your email account flagged our message as spam. Check your "Spam" or "Junk" folder
If none of these apply, feel free to reach out to us by email at mail@rc-wear.eu
Why hasn't my order shipped yet?
Please give us a little time to get your order ready for shipping. As a rule, we ship your package within 2-3 business days of receiving your order. In exceptional cases, though, delays can happen. If you haven't heard anything about your shipment after this window, feel free to get in touch.
Which payment methods can I use for my order?
You'll find an overview of all payment providers on every product page and at checkout. You can also see an overview here.
Delivery & Shipping
Which countries does RC-WEAR ship to?
We ship from Germany to every country in Europe, as well as large parts of North America, South America, and Australia. You'll find an overview of shipping and all countries here.
My order is incomplete
Please contact us by email at mail@rc-wear.eu and include your order number. We'll get back to you as soon as possible.
Where's my package?
You'll find the current status of your shipment in the order confirmation you received from us by email.
Once your order has shipped, you'll also get an email with the DHL tracking number.
That's where you'll find information about the estimated delivery time as well. As a rule, we ship orders within 2-3 business days.
Please note that we have no control over the exact delivery process. Unfortunately, that means we can't accommodate special requests regarding a specific delivery time window.
Returns & Exchanges
The item I ordered doesn't fit
Please do NOT send items back without contacting us first.
We only accept returns if items are unworn and unwashed.
Please email us to register a return. We'll get back to you as soon as possible with further details. Please note that in this case you'll need to cover the cost of the return shipment. You're free to choose which carrier you use to send the goods back.
If, however, you're exchanging the item for a different size, we'll cover the shipping cost for the replacement item we send you.
I received the wrong item
Please do NOT send items back without contacting us first.
If you've received the wrong item, please get in touch with us by email. We'll get back to you as soon as possible with further details. In this case, you won't pay anything to return the incorrect item.
We only accept returns if items are unworn and unwashed.
I received a defective item
Please do NOT send items back without contacting us first.
If you've received a defective item, please get in touch with us by email. We'll get back to you as soon as possible with further details. In this case, you won't pay anything to return the defective item.
How long do I have to send returns back?
Once you've received the goods, you have 14 days to register a return. You'll find more information here.
Where do I send returns?
Please never send returns back without contacting us first. Please send us an email in advance. We'll review the return and send you further information.
Who pays the shipping costs for returns?
For defective items or incorrect deliveries, we always cover the shipping costs.
For a simple exchange – because you need a different size or because you don't like the product – we don't cover the return shipping costs. We do, however, cover the shipping cost for sending out the replacement item.
You're free to choose which carrier you use to send the goods back.
When will I receive my refund for a return?
You'll receive your refund for the return within 14 days of sending it back. We'll issue the refund to the same payment method you used for your order.